/* ==============================================================
   CrazyCash Support Widget - Original Theme Template Styles
   ============================================================== */
.chat-bar.csm-help-active {
    width: 285px !important;
}
.main-ma.main-ma-help {
    margin-right: 285px !important;
}
@media only screen and (max-width: 768px) {
    .chat-bar,
    .chat-bar.csm-help-active {
        width: 100% !important;
        max-width: 100vw !important;
    }
    .main-ma,
    .main-ma-help {
        margin-right: 0 !important;
    }
}

/* Header Switcher: Pill Bar in .chat-hed */
.csm-support-tabs-bar {
    display: inline-flex !important;
    align-items: center !important;
    background: rgba(18, 25, 36, 0.75) !important;
    border: 1px solid rgba(39, 49, 61, 0.4) !important;
    border-radius: 7px !important;
    padding: 2.5px !important;
    margin: 0 !important;
    gap: 2.5px !important;
    height: 31px !important;
    box-sizing: border-box !important;
    flex-shrink: 0 !important;
    backdrop-filter: blur(4px) !important;
}
.csm-mode-tab-btn {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    gap: 5px !important;
    height: 25px !important;
    padding: 0 10px !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    color: #94a3b8 !important;
    border-radius: 5px !important;
    white-space: nowrap !important;
    box-sizing: border-box !important;
    flex-shrink: 0 !important;
    transition: all 0.18s ease-in-out !important;
    cursor: pointer !important;
    background: transparent !important;
    border: none !important;
    line-height: 1 !important;
    outline: none !important;
    user-select: none !important;
}
.csm-mode-tab-btn i {
    font-size: 11.5px !important;
    line-height: 1 !important;
    display: inline-block !important;
}
.csm-mode-tab-btn span {
    white-space: nowrap !important;
    line-height: 1 !important;
}
.csm-mode-tab-btn:hover:not(.active-lobby):not(.active-support) {
    color: #ffffff !important;
    background: rgba(255, 255, 255, 0.05) !important;
}
.csm-mode-tab-btn.active-lobby,
.csm-mode-tab-btn.active-support {
    background: var(--color-primary, #10b981) !important;
    color: #ffffff !important;
    font-weight: 700 !important;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.25) !important;
}
#csm-ticket-badge.hidden,
#csm-ticket-badge:empty {
    display: none !important;
}
#csm-ticket-badge:not(.hidden):not(:empty) {
    display: inline-flex !important;
    align-items: center !important;
    justify-content: center !important;
    min-width: 15px !important;
    height: 15px !important;
    padding: 0 4px !important;
    font-size: 9px !important;
    font-weight: 800 !important;
    border-radius: 9999px !important;
    line-height: 1 !important;
    margin-left: 2.5px !important;
    background: #ffffff !important;
    color: #0f172a !important;
    box-sizing: border-box !important;
}
.csm-mode-tab-btn:not(.active-support) #csm-ticket-badge:not(.hidden):not(:empty) {
    background: #ffffff !important;
    color: #0f172a !important;
}
.csm-mode-tab-btn.active-support #csm-ticket-badge:not(.hidden):not(:empty) {
    background: #ffffff !important;
    color: #0f172a !important;
}

/* Main Container: Sits inside .chat-bar, below .chat-hed */
#csm-help-Container {
    display: none;
    flex-direction: column !important;
    width: 100% !important;
    height: calc(100% - 51px) !important;
    background-color: #16202b !important;
    position: relative !important;
    box-sizing: border-box !important;
    overflow: hidden !important;
}
#csm-help-Container.active {
    display: flex !important;
    flex-direction: column !important;
}

/* Scrollable screen view */
.csm-help-scroll-view {
    flex: 1 1 0% !important;
    width: 100% !important;
    overflow-y: auto !important;
    overflow-x: hidden !important;
    padding: 12px 0 16px 0 !important;
    box-sizing: border-box !important;
    scrollbar-width: thin;
    scrollbar-color: rgba(var(--color-primary-rgb, 16, 185, 129), 0.3) transparent;
}
.csm-help-scroll-view::-webkit-scrollbar {
    width: 4px;
}
.csm-help-scroll-view::-webkit-scrollbar-thumb {
    background: rgba(var(--color-primary-rgb, 16, 185, 129), 0.3);
    border-radius: 4px;
}

/* Section Header (How can we help?) */
.csm-help-header-wrap {
    padding: 0 15px 10px 15px !important;
    text-align: left !important;
}
.csm-help-header-title {
    font-size: 13px !important;
    font-weight: 700 !important;
    color: #ffffff !important;
    margin: 0 0 2px 0 !important;
    line-height: 1.2 !important;
}
.csm-help-header-sub {
    font-size: 9.5px !important;
    color: #8ea0b8 !important;
    margin: 0 !important;
    line-height: 1.3 !important;
}

/* Original Theme Card (.csm-c-1 model with 15px margins) */
.csm-support-card {
    background: #1f2a39 !important;
    border-radius: 7px !important;
    border: 1px solid #233144 !important;
    padding: 8px 10px !important;
    margin: 0 15px 8px 15px !important;
    box-sizing: border-box !important;
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    transition: background-color 0.15s ease, border-color 0.15s ease !important;
    cursor: pointer !important;
    text-decoration: none !important;
    text-align: left !important;
}
.csm-support-card:hover {
    background: #253346 !important;
    border-color: rgba(var(--color-primary-rgb, 16, 185, 129), 0.35) !important;
}
.csm-support-card.no-hover:hover {
    background: #1f2a39 !important;
    border-color: #233144 !important;
    cursor: default !important;
}

/* Card squircle icon */
.csm-card-icon-box {
    width: 28px !important;
    height: 28px !important;
    min-width: 28px !important;
    border-radius: 6px !important;
    background: #263345 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    color: #93acd3 !important;
    font-size: 11px !important;
    margin-right: 9px !important;
    flex-shrink: 0 !important;
}
.csm-support-card:hover .csm-card-icon-box {
    color: var(--color-primary, #10b981) !important;
    background: rgba(var(--color-primary-rgb, 16, 185, 129), 0.15) !important;
}

/* Card text body */
.csm-card-body-wrap {
    min-width: 0 !important;
    flex: 1 1 0% !important;
}
.csm-card-body-title {
    font-size: 11.5px !important;
    font-weight: 600 !important;
    color: #dfdfe9 !important;
    margin: 0 0 2px 0 !important;
    line-height: 1.2 !important;
    white-space: nowrap !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
}
.csm-card-body-desc {
    font-size: 9.5px !important;
    color: #8ea0b8 !important;
    margin: 0 !important;
    line-height: 1.3 !important;
    white-space: nowrap !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
}
.csm-card-arrow {
    color: #64748b !important;
    font-size: 9px !important;
    margin-left: 6px !important;
    flex-shrink: 0 !important;
}
.csm-support-card:hover .csm-card-arrow {
    color: var(--color-primary, #10b981) !important;
}

/* Section divider (PAST CHATS) */
.csm-section-divider-wrap {
    display: flex !important;
    align-items: center !important;
    padding: 8px 15px 8px 15px !important;
    margin-top: 4px !important;
}
.csm-section-divider-title {
    font-size: 9px !important;
    font-weight: 700 !important;
    color: #8ea0b8 !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
}
.csm-section-divider-count {
    background: #1f2a39 !important;
    border: 1px solid #233144 !important;
    border-radius: 99px !important;
    padding: 0 5px !important;
    font-size: 8.5px !important;
    color: #dfdfe9 !important;
    font-weight: 700 !important;
    margin-left: 5px !important;
}
.csm-section-divider-line {
    flex: 1 1 0% !important;
    border-top: 1px solid #233144 !important;
    margin-left: 8px !important;
}

/* Status Badges */
.csm-badge {
    display: inline-flex !important;
    align-items: center !important;
    gap: 2.5px !important;
    font-size: 8px !important;
    font-weight: 700 !important;
    padding: 1.5px 5px !important;
    border-radius: 9999px !important;
    line-height: 1.2 !important;
    text-transform: uppercase !important;
}
.csm-badge-open {
    background: rgba(59, 130, 246, 0.15) !important;
    color: #60a5fa !important;
    border: 1px solid rgba(59, 130, 246, 0.35) !important;
}
.csm-badge-in_progress {
    background: rgba(245, 158, 11, 0.15) !important;
    color: #fbbf24 !important;
    border: 1px solid rgba(245, 158, 11, 0.35) !important;
}
.csm-badge-waiting_user {
    background: rgba(168, 85, 247, 0.15) !important;
    color: #c084fc !important;
    border: 1px solid rgba(168, 85, 247, 0.35) !important;
}
.csm-badge-resolved,
.csm-badge-closed {
    background: #16202b !important;
    color: #8ea0b8 !important;
    border: 1px solid #233144 !important;
}

/* Thread view styles */
.csm-thread-header-bar {
    padding: 8px 15px !important;
    background-color: #161f2c !important;
    border-bottom: 1px solid #1c2531 !important;
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    flex-shrink: 0 !important;
}
.csm-thread-back-btn {
    width: 24px !important;
    height: 24px !important;
    border-radius: 6px !important;
    background-color: #263345 !important;
    border: 1px solid #2e415a !important;
    color: #93acd3 !important;
    font-size: 9px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    cursor: pointer !important;
    flex-shrink: 0 !important;
}
.csm-thread-back-btn:hover {
    color: #ffffff !important;
    border-color: var(--color-primary, #10b981) !important;
    background-color: rgba(var(--color-primary-rgb, 16, 185, 129), 0.2) !important;
}
.csm-thread-title {
    font-size: 11.5px !important;
    font-weight: 700 !important;
    color: #ffffff !important;
    line-height: 1.2 !important;
    white-space: nowrap !important;
    overflow: hidden !important;
    text-overflow: ellipsis !important;
    margin: 0 !important;
}
.csm-thread-sub {
    font-size: 8.5px !important;
    color: #8ea0b8 !important;
    margin: 1px 0 0 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 4px !important;
}

/* Chat message item (in thread stream) */
.csm-message-card {
    background: #1f2a39 !important;
    border-radius: 7px !important;
    border: 1px solid #233144 !important;
    padding: 8px 10px 10px 10px !important;
    margin: 0 15px 8px 15px !important;
    box-sizing: border-box !important;
    text-align: left !important;
}
.csm-msg-head {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding-bottom: 5px !important;
}
.csm-msg-author {
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
}
.csm-msg-avatar {
    width: 22px !important;
    height: 22px !important;
    border-radius: 99px !important;
    object-fit: cover !important;
}
.csm-msg-name {
    font-size: 11px !important;
    font-weight: 600 !important;
    color: #dfdfe9 !important;
}
.csm-msg-time {
    font-size: 9px !important;
    color: #64748b !important;
}
.csm-msg-body {
    font-size: 10.5px !important;
    color: #a0a0c1 !important;
    font-weight: 400 !important;
    line-height: 1.45 !important;
    word-break: break-word !important;
}

/* Bottom composer & closed bar */
.csm-bottom-panel-bar {
    padding: 8px 15px !important;
    background-color: #161f2c !important;
    border-top: 1px solid #1c2531 !important;
    flex-shrink: 0 !important;
    box-sizing: border-box !important;
}
.csm-bottom-notice-card {
    background: #1f2a39 !important;
    border: 1px solid #233144 !important;
    border-radius: 7px !important;
    padding: 8px 10px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    gap: 8px !important;
}
.csm-btn-primary {
    background: var(--color-primary, #10b981) !important;
    color: #ffffff !important;
    font-size: 9.5px !important;
    font-weight: 700 !important;
    padding: 5px 10px !important;
    border-radius: 6px !important;
    border: none !important;
    cursor: pointer !important;
    display: inline-flex !important;
    align-items: center !important;
    gap: 4px !important;
    text-decoration: none !important;
    white-space: nowrap !important;
    transition: all 0.15s ease !important;
    box-shadow: 0 2px 8px var(--color-glow, rgba(var(--color-primary-rgb, 16, 185, 129), 0.25)) !important;
}
.csm-btn-primary:hover {
    background: var(--color-hover, #059669) !important;
    box-shadow: 0 4px 12px var(--color-glow, rgba(var(--color-primary-rgb, 16, 185, 129), 0.4)) !important;
}
.csm-reply-textarea {
    width: 100% !important;
    background: transparent !important;
    border: none !important;
    outline: none !important;
    color: #ffffff !important;
    font-size: 10.5px !important;
    resize: none !important;
    line-height: 1.4 !important;
    padding: 0 !important;
    margin-bottom: 6px !important;
    box-sizing: border-box !important;
}
.csm-reply-textarea::placeholder {
    color: #64748b !important;
}
.csm-reply-actions-row {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    border-top: 1px solid rgba(255, 255, 255, 0.08) !important;
    padding-top: 5px !important;
    font-size: 8.5px !important;
}

/* Start New Chat Form (Screen 3) */
.csm-create-form-wrap {
    padding: 10px 15px !important;
    box-sizing: border-box !important;
    text-align: left !important;
}
.csm-form-group {
    margin-bottom: 8px !important;
}
.csm-form-label {
    display: block !important;
    font-size: 9px !important;
    font-weight: 600 !important;
    color: #dfdfe9 !important;
    margin-bottom: 3px !important;
}
.csm-form-control {
    width: 100% !important;
    background: #1f2a39 !important;
    border: 1px solid #233144 !important;
    border-radius: 6px !important;
    padding: 5px 8px !important;
    font-size: 10px !important;
    color: #ffffff !important;
    box-sizing: border-box !important;
    outline: none !important;
    transition: border-color 0.15s ease !important;
}
.csm-form-control option {
    background: #1f2a39 !important;
    color: #ffffff !important;
}
.csm-form-control:focus {
    border-color: var(--color-primary, #10b981) !important;
    box-shadow: 0 0 0 2px rgba(var(--color-primary-rgb, 16, 185, 129), 0.2) !important;
}
.csm-urgency-grid {
    display: grid !important;
    grid-template-columns: repeat(4, 1fr) !important;
    gap: 4px !important;
}
.csm-urgency-opt {
    background: #1f2a39 !important;
    border: 1px solid #233144 !important;
    border-radius: 6px !important;
    text-align: center !important;
    padding: 3px 2px !important;
    font-size: 8.5px !important;
    color: #8ea0b8 !important;
    cursor: pointer !important;
    transition: all 0.15s ease !important;
}
.csm-urgency-opt:hover {
    border-color: rgba(var(--color-primary-rgb, 16, 185, 129), 0.4) !important;
    color: #ffffff !important;
}
.csm-urgency-opt.active {
    background: rgba(var(--color-primary-rgb, 16, 185, 129), 0.12) !important;
    border-color: var(--color-primary, #10b981) !important;
    color: #ffffff !important;
    font-weight: 700 !important;
    box-shadow: 0 0 6px var(--color-border-glow, rgba(var(--color-primary-rgb, 16, 185, 129), 0.2)) !important;
}